FAQ
We've answered some of the most common questions below.
If you can't find what you're looking for, please contact us and we'll be happy
to help.
Orders
We accept all major credit cards and PayPal for purchases made on our
website.
Sales tax may be applied to your order depending on the state of your shipping
address.
Taxes are calculated automatically at checkout according to local state tax
regulations.
Yes. Your personal information is securely processed and protected using
industry-standard encryption.
For more information, please review our Privacy Policy and Terms of Service pages.
Each order is carefully packaged in our signature jewelry box to ensure it arrives safely.
At this time, we do not offer additional gift-wrapping services.
Please note that once an order has been placed, we are unable to cancel it
or make changes.
However, once you receive your order, you may request a return within 14 days of
delivery if the item is unused and in its original packaging.
For more information, please see our Refund Policy.
Shipping
At this time, we ship within the United States only.
We offer free standard shipping on all orders within the United States.
Orders are processed within 1–2 business days.
Once shipped, delivery typically takes 3–5 business days, depending on your location.
Once your order ships, you will receive a confirmation email containing a tracking number so you can monitor your shipment.
Returns & Refunds
You may request a return within 14 days of delivery if you are not completely satisfied with your purchase.
Returned items must be unworn, unused, and in their original packaging.
For full details, please visit our Return Policy page.
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as we cannot guarantee receipt
of returned items without tracking.
Once your return is received and inspected, approved refunds are issued to the original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
Jewelry
Our jewelry is made from gold-plated brass.
Brass is an alloy of copper and zinc that has been used in jewelry for centuries due to its durability and warm golden tone. It is also considered a sustainable material, as nearly 90% of brass worldwide is recycled.
Gold plating means that a thin layer of gold is applied over the brass base to create the look and feel of solid gold jewelry at a more accessible price.
Yes. Our jewelry is nickel-safe, and we do not add nickel to any of our brass pieces.
Gold plating is a process where a layer of gold is deposited on top of another metal, in our case brass.
With regular wear, gold plating may naturally fade over time depending on factors such as frequency of wear, exposure to moisture, and friction.
This natural wear is not considered a
manufacturing defect.
To keep your jewelry looking its best:
• Put your jewelry on last when getting dressed
• Avoid contact with perfumes, lotions, hairspray, and cosmetics
• Remove jewelry before showering or swimming
• Store pieces separately to prevent scratching
To clean your jewelry, gently wipe it with a soft cloth or wash with warm soapy water and dry thoroughly.
For more details, please visit our Jewelry Care page.
Still have questions?
If you couldn't find the answer you were looking for, our team is here to help.
Please feel free to contact us, and we'll get back to you within 24 hours.